11 - Expand Process to Add Rework Flow

The approver has a field in the approval form to add Additional Information when sending the request to the submitter for rework.

The problem is you want this field to be sent to the submitter, but also returned back to the approval form so the approver knows what they asked for from the submitter. The problem is that the approval form cannot bind a field to one of its own fields.

To solve this, you will create a custom variable.

1. Open the process, and open the side panel.

   Make sure you are in the Editable version of the process.

2. Click Variables, and then open Custom Variables.

   

3. Next to Custom Variables, click Configure.

4. Click Add Variable, and enter Additional Information for the Name. The identifier is filled in automatically, and leave the type.

   

   Click Apply.

5. Close the side panel.

You need to modify the approval form to enable the approver to indicate that they want to allow rework, and to add a field to show the explanation from the submitter.

1. Click the three dots next to Approval Form, and click Open Editor.

   

2. Just before the Additional Information field, add a checkbox and call it Rework.

   

3. Just after the Additional Information field, add another text area, and call it Explanation. Set it to Read Only.

   

4. Click the Reject button, and then in the side panel:

   • Set Button Type to Custom Label.

   • Set Label to Reject/Rework.

   

5. Click Save (upper right).

Now you need to check whether the approver enabled rework. For this, you add a condition step.

1. Go back to the tab with your process.

   Under Reject/Rework under the approval form, click the plus sign, +, and select Controls and Events > Condition.

   You may need to expand the approval form.

   

   This adds a condition.

   

2. In the side panel, change the name to Rework?.

   

3. Click Open Condition Editor.

4. Click in the first field, and under Approval Form, select Rework.

   

   Click the last field, and select true.

   

   Click Apply.

Now you need to provide a form for the submitter to provide an explanation. Since the submitter wants to see all the same information that the approver got to see, you start by duplicating the approval form.

1. In the Overview tab, click the three dots next to the Approval Form artifact, and select Duplicate.

   

   In the dialog, change the name to Rework Form, and click Duplicate.

   

2. The data at the top of the form can be kept as is, but you have to not allow the submitter to change the Additional Information but you do have to allow them to change Explanation.

   Click the Additional Information text area, and on the right make it Read Only.

   

   Click on the Explanation text area, uncheck Read Only, and check Required.

   

   Finally, click on the three dots next to the Rework checkbox, and click Delete.

   

3. Click each of the buttons and change their labels by setting Button Type to Custom Label. Then change the labels:

   Change Approve to Retry.

   Change Reject/Rework to Cancel Request.

   

4. Click Save (upper right).

1. Back in the process, under If under the Rework? condition, click the plus sign, +, and select Approval > Rework Form.

   

2. In the side, panel, under General set the following bindings:

   Field	Value
   Subject	This request needs rework - and then select Process Inputs > Order ID
   Recipients	Process Metadata > Process Started By

3. In the side, panel, under Inputs set the following bindings:

   Field	Value
   Additional Information	Approval Form > Additional Information
   BP Grouping	BusinessPartnerGrouping
   Business Partner	BusinessPartner
   Business Partner Full Name	BusinessPartnerFullName
   Order ID	Process Inputs > Order ID
   Order Items	Process Inputs > Order Items

4. Under Retry under the Rework Form, click the plus sign, +.

   

   Select Controls and Events > Go-to Step.

   Select Approval Form.

   The flow diagram will update to show you the revised flow.

   

5. Select the Approval Form.

   Under Inputs, bind the following:

   Field	Binding
   Additional Information	Custom Variables > Additional Information
   Explanation	Rework Form > Explanation

   

   Under Outputs, select the Additional Information custom variable, and then set it to Approval Form > Additional Information.

   

6. Click Save (upper right).

1. Click Release (upper right).

   Click Release again to confirm.

2. Click Deploy.

   Select the Public environment, and click Upgrade.

   On the Effects on Triggers page, click Deploy.

   On the Define Variables page, select S/4HANA-Hub-Public destination for the first destination, and CodeJamOrdersService for the second destination, and then click Deploy.

   

Go into your app, select the Notebook Basic 19, change quantity to 3, and add it to your cart.

Go to the Cart page (left-side menu).

Select business partner 1000000, and then click Purchase.

Open the Inbox from the SAP Build lobby, and see the approval form from the order you just created.

Do the following:

• Check the Rework checkbox.

• Enter Why do you need this purchase? in the Additional Information field.

• Click Reject/Rework.

The approval form should disappear, but if you refresh the Inbox, you’ll get the rework form.

Enter I need this stuff for a customer in the Explanation field, and click Retry.

Refresh the Inbox and you will see the approval form again, but this with Additional Information and Explanation fields filled in.

From this point, you can continue to finish the process.